List of Data Subprocessors

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Your privacy is extremely important to us. Our priority is to store your data and your projects safely while continuing to deliver the best service possible; this is something we will never compromise on.

We would like to assure you that each and every subprocessor which obtains some of your personal data has been carefully reviewed. The subprocessors are also regularly monitored and fully compliant with all current standards and regulations. We use the subprocessors’ services only in situations when we cannot do something on our own.

NON-STUDENT DATA

Below, there is a list of the subprocessors involved in processing your personal data if you are an individual client – your subscription was not purchased by a school. Keep in mind that not all subprocessors will get your data – some of them get the data of a narrow group of users (for example account administrators), and some of them are involved only in marketing activities, which are not obligatory. Those are marked with an asterix. The rest of them are unavoidable, as they are essential to deliver our services to you.

Subprocessor’s legal nameSubprocessor’s HeadquarterWhen do we transfer your data to the subprocessor and why?Data transfer mechanismStarted
Woodpecker.co S.A.*Poland (EU)We use this emailing platform to contact school coordinators and provide them with information about our services.N/AXII 2019
User.com sp. z o.o.*Poland (EU)We use this platform to organize marketing campaigns: send our newsletter, organize events and onboard our new users. It is optional, so your data will not be transferred there if you do not agree.N/AVI 2021
Google Cloud Poland Sp. z o.o. (parent company – Google LLC)Poland (EU)We use Google as our internal email service provider and internal docs storage (Google Workspace). Moreover, we use Google Analytics and Firebase to analyze application usage (we use only your IP address and other device-related information).N/AIII 2021
Facebook Ireland, Ltd. (parent company – Facebook, Inc.)Ireland (EU)We use Facebook Pixel on our product website (explaineverything.com) as part of our marketing strategy. We collect statistical data of the visitors to promote our services and maintain contact with people interested in our business. Facebook pixel isn’t used on any subpages accessible to logged users so we do not share any information about users using Explain Everything.N/AVIII 2021
Agencja Finansowo Księgowa Raport Sp. z o.o.Poland (EU)Raport is our accounting company for the subsidiary based in Poland. They have the access to the data of the customers such as name/surname of the buyer (or school, organization name) and address.N/AIII 2015
Amazon Web Services, Inc.Washington, United StatesWe store all of your projects and your user profile in a secured SOC2 certified data center.Standard Contractual ClausesIII 2018
Zendesk, Inc.*California, United StatesWe use Zendesk to help you if you encounter any problems while using our app. Your data will be transferred to Zendesk only if you submit a support request.Standard Contractual ClausesVI 2017
Salesforce.com, Inc.*California, United StatesWe use this Customer Relationship Management platform to organize the sales team’s work. We transfer only the data of account administrators to Salesforce, never that of individual users.Standard Contractual ClausesVII 2017
Flurry, Inc.California, United StatesWe use this application to analyze traffic and events in our app for iOS users (we use only your IP address and other device-related information).Standard Contractual ClausesIII 2016
Slack Technologies, LLCCalifornia, United StatesWe use this application for internal communication, especially for the Customer Support Team and Quality Assurance Team.Standard Contractual ClausesV 2015
AppsFlyer Ltd.IsraelWe use this application to collect the statistical data of visitors to our app to promote our services and maintain contact with people interested in our business.European Commission – adequacy decisionI 2022
Wiss & Company, LLPNew Jersey, United StatesWiss is our accounting company for the subsidiaries based in the United States. They have access to the data of the US customers such as the name/surname of the buyer (or school, organization name) and address.N/AII 2016
TPS Unlimited, Inc. d/b/a TaxJarMassachusetts, United StatesWe use TaxJar as sales tax compliance software. They have access to the data of the US customers such as the name/surname of the buyer (or school, organization name) and address.N/AVII 2020

STUDENT DATA

If you are a student and your subscription was purchased by a school, below you will find the list of subprocessors involved in processing your personal data.

Subprocessor’s legal  nameSubprocessor’s HeadquarterWhen do we transfer your data to the subprocessor and why?Data transfer mechanismStarted
Google Cloud Poland Sp. z o.o. (parent company – Google LLC)Poland (EU)We use Google as our internal email service provider and internal docs storage. Moreover, we use Google Analytics and Firebase to analyze application usage (we use only your IP address and other device-related information).N/AIII 2021
Amazon Web Services, Inc.Washington, United StatesWe store all of your projects and your user profile in a secured SOC2 certified data center.Standard Contractual ClausesIII 2018
Flurry, Inc.California, United StatesWe use this application to analyze traffic and events in our app for iOS users (we use only your IP address and other device-related information).Standard Contractual ClausesIII 2016
Zendesk, Inc.*California, United StatesWe use Zendesk to help you if you encounter any problems while using our app. Your data will be transferred to Zendesk only if you submit a support request.Standard Contractual ClausesVI 2017
Slack Technologies, LLCCalifornia, United StatesWe use this application for internal communication, especially for the Customer Support Team and Quality Assurance Team.Standard Contractual ClausesV 2015